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✦ Free shipping on orders over €35

MyCuteCharms

Talk to us

A real person answers every email, Mon–Fri, 9am–5pm. Most replies go out within a few hours.

Email

[email protected]
Include your order number if you have one — it saves a round trip.

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Wholesale and collaborations

We work with a small number of stockists. Email us with wholesale in the subject line and we will send the line sheet.

Questions, answered

How long does shipping take?

Orders leave the studio within 24 hours on business days. Delivery across Europe is typically 3–6 business days, and shipping is free on orders over €35.

Will the charms tarnish?

The metal parts are plated silver-tone and gold-tone hardware. Keep them dry and away from perfume and they hold their finish for a long time — if anything does go dull on you within 15 days, email us and we will sort it.

Can I return a charm?

Yes — 15 days, no questions asked. If something is not right, email [email protected] and we will send a prepaid label.

How do the charms attach?

Most pieces come on a spring-gate clasp or a split ring that fits handbag straps, zip pulls and keyrings. The bead pins are kilt pins, so they pin through fabric or hang from a strap ring — each product page says which.

Is the packaging gift-ready?

Always. Every order arrives in a cream gift box with tissue and a ribbon, at no extra cost — and prices are never printed on the box.