15-day happiness guarantee
If a charm is not right, send it back. No forms, no arguing, no restocking fee.
How to return something
- Email [email protected] with your order number within 15 days of delivery.
- We send a prepaid return label the same business day.
- Drop the parcel off. Your refund is issued to the original payment method within three business days of it arriving back.
Exchanges
Want a different charm rather than a refund? Say so in your email and we will ship the replacement as soon as the return is scanned — you will not be waiting on the refund first.
Faulty or damaged
If something arrives damaged, or a clasp or finish fails within the first year, send us a photo and we will replace it. You will not need to return the original.
The small print
- Returned charms should be unworn and in their original box where possible.
- Earrings are non-returnable for hygiene reasons unless faulty. This does not affect your statutory rights.
- Return shipping is free within the countries we ship to.